Cancellation policy
On Allevastore some products are also available by subscription: you receive kibble for your dog or cat at home, as often as you choose, with an automatic discount on every delivery. This page explains how subscriptions work, how to change or cancel them and the conditions for pre-orders.
How the kibble subscription works
- Choose the product — on the product page, select the “Subscription” option instead of a one-off purchase.
- Choose the delivery frequency — based on how much your pet eats: every 2 weeks, every 3 weeks or every month.
- Save on every order — the discount is applied automatically to every delivery, for as long as your subscription lasts.
- Sit back and relax — we take care of shipping, always on time: your dog’s or cat’s food arrives before you run out.
Subscription discounts
| Delivery frequency | Discount on every delivery |
|---|---|
| Every 2 weeks | −10% |
| Every 3 weeks | −7% |
| Every month | −5% |
Payments and renewal
Your payment details are stored securely and you are charged at each delivery, unless you pay in advance. Some subscriptions may renew automatically when they expire: if you do not want to renew, you can cancel your subscription at any time, free of charge and with no commitment.
How to change or cancel your subscription
You can change the frequency, pause or cancel your subscription whenever you like. Your order confirmation emails contain a direct link to your order, where you can manage your subscription yourself in a few clicks. For returns and refunds, see our return policy.
Pre-orders
With a pre-order you buy a product that is out of stock or coming soon and not yet available in our warehouse. At checkout we may charge nothing or only a partial deposit, saving your payment method; the full or remaining amount is charged when the order ships.
You can cancel a partially paid pre-order until it has been fulfilled. Once fulfilled, the order can no longer be cancelled, but you can request a full or partial refund under our return policy.
Subscription FAQ
Can I change product or bag size during my subscription?
Yes: using the link in your order confirmation email you can manage your subscription and adapt it to your pet’s needs.
Is there a minimum number of deliveries?
No. Subscriptions have no minimum term: you can cancel even after the first delivery.
Does the discount apply to later deliveries too?
Yes, the subscription discount is applied automatically to every single delivery, not just the first.
